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1. May I take just one session?

A: Yes. You may take just one session. It is only 21 USD, or 2,000 yen.
This is a good way to try out the Chat- chan system, if you would like to see how it works.

2. May I participate in ChatChan, even though I don't feel confident about speaking English?

A: Yes, of course! We welcome everyone!
Please don't be worried about your English level. All of our teachers want to help you learn to speak conversational English, regardless of your English level. They will be kind andpatient. All of our teachers are trained to speak slowly and clearly, so you can understand easily.

3. Can I schedule my learning sessions at any time of the day?

A: Chat-chan teachers are available at any time of day. You may schedule your learning session whenever it is convenient for you.

4. May I schedule my ChatChan lesson for early morning, before I go to work?

A: You may schedule your ChatChan session for any time of day, from early morning to late at night.
You can even talk to a ChatChan teacher at midnight or later, if that is the best time for you.

5. Will I be able to chat with a teacher who is the same sex, and approximately the same age as I am?

A: You may select the teacher of your choice from the images and data on our Teachers' page.
If these teachers are not available at a time convenient to both of you, ICO will select a teacher for you. We will try to choose someone who is near your age, and has the same hobbies and interests that you do.

6. If I finish one 30 minute session, and want to continue for an additional 30 minutes, can I do that?

A: If you and your teacher are having a good conversation, and if it is agreeable to both of you to continue for another 30 minutes, you may do so. provided you have paid for the extra session in advance. Please state in your "Session Report" that an extra session was used.

7. If I talk to a different teacher every time, is it still possible to learn?

A: Of course, even if you chat with a different teacher every time, it is still easy learn. In fact, you may enjoy learning different things from different teachers, if you wish.

8. If something urgent comes up after I have already booked a ChatChan session, what should I do?

A: Please direct all of your questions and concerns by email to Robert Morris at:
A: We are sorry, but we cannot cancel sessions after booking them. Please understand
the teacher's side of this situation. They have already reserved the agreed upon time for your
session, and will be available at that time. We appreciate your patience and cooperation
for this matter.

9. Is there a minimum English conversation level required to participate in ChatChan?

A: If you can read English, but do not feel confident about your English conversation skills,please don't worry. You are always welcome at ChatChan!
We understand that is very difficult to speak English well, when you have had no chance to practice. With Chat-chan you will have a chance to learn to speak conversational English easily, by just chatting with your English speaking teacher.

10. If I have become tired, or if I want to continue the same session later, can I do it?

A: Please understand that ICO cannot arrange for partial sessions. However, if for some reason you feel that you must stop the lesson before the 30 minutes is up, you may ask your teacher if it is convenient for them to call you back later to complete the session.
If this is notconvenient for your teacher, then your session will have ended at the shorter time.

11. How do I contact ChatChan, regarding these questions, or any other questions I may have?

A: Please direct all of your questions and concerns by email to Robert Morris at:

Robert Morris / ICO America
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We will try to answer your questions and concerns as promptly as possible.